Last Updated: 05/05/2025
These Terms and Conditions (‘Our Terms’ or ‘These Terms’), together with our Quotation, form our agreement to provide Roofing and/or Property Maintenance Services (‘Our Agreement’). It is an important document that should be read carefully. If you are unsure of any part of These Terms, you must contact us for clarification before we begin work for you.
Spartan Roofing are a company registered in England and Wales. Registered Office: United Kingdom.
We use email for written communication. You consent to us corresponding with you by email and relying on communications from your email account unless you tell us otherwise in writing.
We require written confirmation that you wish to accept the Quotation and proceed with the outlined Services.
The work start date will be a mutually convenient date agreed upon by us.
The work start date may be altered in the event of delays such as weather, changes to the Services, or any other cause beyond our control.
We will complete the contract within a reasonable time. Any estimated completion dates are supplied for guidance only.
We will notify you of approximate delivery dates for services provided to us by external companies, such as scaffolding erection and dismantle, welfare facility delivery and collection, waste service delivery and collection, and material delivery. These dates are supplied for guidance only.
Unless agreed otherwise, we will provide the Services on standard working days, starting no earlier than 8 a.m. and finishing no later than 9 p.m. A typical working day is Monday to Friday, excluding Bank holidays or any other National holidays.
We will:
You agree to:
We cannot be held liable for any delay or failure to provide the Services if this is caused by your failure to comply with Your Responsibilities.
You are liable to pay our invoices as outlined in our Quotation and These Terms.
The cost of our Services is subject to VAT.
Upon acceptance of the quotation, we will send a booking deposit invoice for 5% of the total cost. This non-refundable deposit is due upon receipt and is required to confirm a work start date.
When the total cost of the Services is over £5,000, we will require an advanced payment of 40% of the total cost of the Quotation. This instalment invoice will be sent the week before work starts and payment is due on receipt.
When the total cost of the Services exceeds £20,000, we will require payments in instalments. We will inform you of the payment schedule upon acceptance of the quotation.
We will send the final invoice when the provision of the Services outlined in the Quotation is complete. Final invoices will show the deducted deposit and instalment/s and must be paid on satisfactory completion of work.
We will charge interest on unpaid invoices. Interest will be charged on a daily basis.
If you do not pay our invoices, we reserve the right to cease further work for you.
Details of our payment methods can be found on your Quotation or the FAQs page of our website.
The Quotation will be provided in writing and will give the total cost and a detailed description of the Services to be provided.
The Quotation will remain valid and open for 30 days. After this time, the quotation may require amendment.
Before confirming acceptance, you must ensure that you have read, reviewed, and understood the Quotation and confirmed that it meets your requirements.
The total cost to you may be revised in the following circumstances:
Unless stated in the Quotation, we have made no allowance for:
If you have supplied measurements for a Quotation, we reserve the right to alter the Quotation if the measurements are incorrect.
If you would like to amend any details of the Services, you must inform us in writing as soon as possible. We will send an updated Quotation with the required changes and any additional costs.
Materials supplied by us will remain our property until paid for in full.
We reserve the right to offer substitutions when supplying the Services. The substitutions will not be inferior to those described in the Quotation.
Any samples provided to you are samples to show substance and general character. We cannot guarantee that the products supplied will be exactly equal in colour, size, thickness, or shape. We are not responsible if the materials supplied do not exactly match the samples previously supplied.
Salvage Materials stripped or removed while providing the Services shall become our property and have been considered in the Quotation. This includes lead, slates, ridge tiles, and general roofing materials.
This Agreement gives no warranty for Materials supplied by you.
We reserve the right to display signboards at the property advertising the name of our Company.
We provide free survey and Quotations, except for in the following circumstances:
Insurance quotations
For properties on the market, including for sale, sold subject to contract, etc.
The price of chargeable surveys and quotations start from £75+VAT.
We will use all due care and attention when working above existing ceilings. We will not be held responsible for damage to ceilings or internal finishes unless it can be proven that we executed the work without due diligence.
We shall not be responsible for any damage or consequential damage to the property or contents caused by movement or vibration to ceilings, soffits, and areas where internal finishes are fixed to structural members or timbers supporting our work.
We do not accept responsibility for any deterioration or damage to ceilings, walls, gutters, or building fabric found to be defective before or during the commencement of the Services.
Whilst providing the Services, dust and debris will inevitably fall into the roof space beneath. We cannot be held liable for any soiling of items that occasionally can occur under the circumstances.
While providing the Services, we will attempt to ensure that the Property remains watertight. However, due to the nature of the work involved, it is not possible to guarantee the exclusion of water through a temporarily open roof or an overnight seal under severe or sudden adverse weather conditions.
We cannot be held liable for damage to areas over which the Company is required to work, such as lower roofs and additions, garden plants, shrubs, ornaments, and the like, unless it is caused by our negligence. We reserve the right to request that you remove or have removed at your expense areas of sheeting or glazing and to remove or otherwise protect anything as may be necessary to facilitate the erection of scaffolding or the safe progress of the works.
If items are left in areas where work is taking place, this is done so at the Customers own risk, and no liability for damage caused shall be taken by the Company unless the damage is caused by our negligence.
Unless we detail in the quotation that the works involve building a timber frame to increase the roof’s pitch, we cannot guarantee that the flat roof will not hold water after the completion of the works.
No responsibility will be taken for ponding water on flat roofs following re-roofing on refurbishment projects or new works where others completed the roof structure.
A wall or chimney flashing is only as good as the brickwork above it, and we may advise further waterproofing and re-pointing work to be carried out in the event of persistent leaks.
We accept no responsibility for water ingress through brickwork on chimney or abutment unless an appropriate lead tray or cavity tray has been installed.
You agree to the limits on our liability set out in These Terms and that these are reasonable in all the circumstances.
For the avoidance of doubt, nothing in These Terms seeks to exclude or limit our liability with respect to our liabilities, which cannot lawfully be excluded or limited, such as with respect to death or personal injury. The following terms should therefore be read subject to this.
We will not be liable for any special, indirect, or consequential loss or damage of any kind (whether foreseeable or known or not), including loss of profit, revenue, income, business, opportunity, goodwill or similar economic loss or damage.
We shall not be liable to you for any loss or damage arising because of ‘force majeure’ (if we cannot perform any of our services because of a cause beyond our reasonable control).
We will not be liable for any services or products provided by any third party, even if we instruct them on your behalf or use them in the provision of our services to you.
We will not be liable to anyone who is not our client for professional negligence. These Terms confer no rights on any third parties, and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
You may cancel this Agreement if you wish to do so by telling us in writing via email to spartanroofing24@gmail.com
You have 14 days to inform us of your wish to cancel. The period of 14 days begins from the date you accept the Quotation.
You may agree for work to commence before the expiry of the 14-day cooling-off period by confirming in writing that you agree to waive your cancellation rights. If you decide to cancel within 14 days, payment will be due for all work carried out before cancellation.
We hope that you are happy with the service we provide. However, if you have concerns or wish to make a complaint at any stage, please tell the Site Supervisor handling your project immediately. If you do not feel comfortable speaking with the Site Supervisor, contact our Business Manager directly at spartanroofing24@gmail.com If the Site Supervisor cannot promptly resolve your concerns, they will be treated as a formal complaint under our Complaints Policy.
If we cannot resolve any complaints using this procedure, we have access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair, and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 0735 2533716 who can explain if you are eligible to use their Alternative Dispute Resolution.
The length of the guarantee is as stated in the quotation.
Any manufacturer’s guarantees will be made available to the Customer.
We do not offer any guarantees for repair work.
The guarantee does not take effect until full payment has been received. This does not affect the customers’ rights to remedy under the Consumer Rights Act 2015.
The guarantee commences on the date of completion of the Services as outlined in the Quotation.
The Company undertakes to repair, free of charge, any workmanship defects reported to it within the guarantee period.
In the event of a claim under the guarantee, the Customer must produce proof of purchase.
The guarantee is conditional on the following:
The guarantee is subject to the following exclusions:
We will collect information about individual clients and organisation clients’ staff and keep this on our computers, email, and cloud storage. The main reasons for this are to:
deliver the services we have agreed to provide to you in the contract.
comply with the law
We will not share your information with third parties unless this is required to deliver the service we have agreed to provide you, such as a Building Regulations Compliance Certificate, Insurance-Backed Guarantee, and/or Manufacturer Guarantees.
Our contact details are set out in all our correspondence, and the contact details for our information officer can be found on our website. Contact this individual if you want to exercise one of your data protection rights and in particular if you wish to:
complain about how your personal data is being used;
request that our records of your personal information be corrected or deleted.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office.
If any provision or provisions of our Agreement, including These Terms, is/are found to be unlawful, void or otherwise unenforceable, then it is agreed that the remainder of our Agreement, including These Terms, shall remain valid and enforceable
Our agreement, including These Terms, shall be governed by and construed in accordance with the laws of England and Wales. It is agreed that the courts of England and Wales shall have exclusive jurisdiction over any dispute or controversy arising from our agreement and These Terms.
Unless otherwise agreed, These Terms of services apply.
Your acceptance of our Quotation will constitute your acceptance of these terms and conditions of services.
Unless otherwise agreed in writing to the contrary, the advice provided and the work carried out by us in relation to any matter is intended to be relied on only by you and no other person, and we accept no liability to third parties.
